Contact RealTimeSolar
Reach out to our celestial cartography and software support team.
Reach out to our celestial cartography and software support team.
Thank you for taking the time to reach out to RealTimeSolar. Whether you have a quick question, spotted something that looks off in one of our clocks or calculators, or simply want to share how you use the site, we genuinely want to hear from you. This page explains the best ways to get in touch, what to include in your message so we can help you quickly, and what you can reasonably expect once your note lands in our inbox.
RealTimeSolar.live is built and maintained by a small team of people who care deeply about time, astronomy, and making complex celestial data feel approachable. Because we are small, every message actually gets read by a human who understands how the world clock, the real-time solar-system tracker, the sunrise and sunset calculations, and the zodiac tools work under the hood. There is no faceless call center here and no ticket vanishing into a void.
We built this site to be genuinely useful, and the fastest way we improve is by listening to the people who use it every day. Some of our best features and most important bug fixes started life as a short email from a curious visitor. So please do not hesitate to write, even if your question feels small or your feedback feels obvious.
Email us directly at samadly728@gmail.com — this is the best and fastest way to reach a real member of the team, and we will take it from there.
People contact us for all sorts of reasons, and we try to help with as many as we reasonably can. To give you a sense of what fits, here are the categories of messages we hear from most often. If your question does not fit neatly into one of these, that is perfectly fine, just tell us what is on your mind.
We can almost always help faster when a message arrives with a little context. You do not need to write a formal report, but a few specific details save a round of back-and-forth and get you an answer sooner. When you write to us, it helps enormously if you can include the following.
You will never be penalized for leaving something out. If you only have time to fire off a quick note, send it anyway, and we will follow up with any questions we have.
Because a real person reads and answers every message, we are not instantaneous, but we do aim to be prompt. In general, you can expect a reply within a few business days. Straightforward questions are often answered sooner, while more involved issues, such as verifying a suspected data error across multiple locations, can take a little longer while we investigate properly.
If a stretch of time passes and you have not heard back, please feel free to send a gentle follow-up. Occasionally messages get caught in spam filters in one direction or the other, and a second note usually clears things up. We would much rather receive a polite reminder than have your question go unanswered.
We take accuracy seriously. Time and sky data sit at the heart of everything RealTimeSolar does, so if something looks wrong, we genuinely want to know. At the same time, apparent errors sometimes turn out to be differences in definition rather than mistakes, so a clear report helps us tell the two apart quickly.
A surprising number of "errors" come down to a location or time-zone setting that does not match what you expect, or to a difference in how a value is defined. Sunrise, for instance, can be measured to the moment the sun's upper edge touches the horizon or to a different reference point, and small variations in elevation and atmospheric assumptions can shift the listed minute. Daylight saving transitions are another common source of confusion. A moment spent confirming the selected location and the date usually clarifies things.
If, after that check, the value still appears incorrect, please report it. Include the exact location, the date and time you were viewing, the value our site displayed, and the value you believe is correct along with your source. With that information in hand, we can reproduce your view, compare it against trusted references, and either correct the underlying issue or explain the difference. Either way, you will get a clear answer, and reports like these directly improve the site for everyone.
We want to be honest about the limits of what we can offer, so no one leaves a conversation disappointed. There are a few things that fall outside what our small team can do.
If your request falls into one of these areas, we will still do our best to point you toward a more suitable resource where we can.
RealTimeSolar improves because of the people who use it. Every piece of feedback, from a two-word compliment to a detailed feature proposal, helps us understand what matters most to our visitors and where our attention should go next.
If there is a calculation you wish we offered, a location you wish we supported more clearly, or a way of presenting the sky that would make more sense to you, tell us. We cannot promise to build everything, but we do read every suggestion, we keep the recurring ones on a shortlist, and we prioritize the ideas that would help the most people. Some of the features you see on the site today exist purely because a visitor asked for them.
The best contact messages are the ones that treat us like collaborators. Tell us what you love, what frustrates you, and what you wish existed, and you are helping shape where the site goes next.
Before you write, it is worth a quick scan of these common questions. There is a good chance the answer you need is right here, which means you can get on with your day without waiting for a reply.
Q: How do I change my location or time zone on the site?
A: Most tools let you set or search for a location directly on the page you are using, and many will detect a sensible default automatically. Look for the location or search control near the tool, choose your city, and the times and astronomical values will update to match. If you cannot find the option, tell us which tool you are using and we will point you to it.
Q: Why does a displayed time look a few minutes off from another source?
A: Small differences usually come down to definitions and reference points rather than errors. Sunrise and sunset values in particular depend on how the horizon and atmosphere are modeled, and on the exact coordinates and elevation used, so different sources can list slightly different minutes. Daylight saving changes and a mismatched location setting are the other common culprits. If the difference is large or persistent, please report it using the guidance above.
Q: Is RealTimeSolar really free to use?
A: Yes. The world clock, solar-system tracker, sunrise and sunset calculations, zodiac calculator, and cosmic insights are all free to use. The site is supported by advertising, which is what allows us to keep the tools open to everyone at no charge.
Q: How is the astronomical and time data calculated?
A: Our clocks synchronize to reliable time references to stay accurate, and the solar and planetary positions, sunrise and sunset times, and related values are produced using established astronomical formulas based on your selected location and the current date. The zodiac features and AI insights are generated automatically for interest and reflection rather than as professional advice.
Q: I sent a message and have not heard back. What should I do?
A: Please allow a few business days for a reply, since a real person answers each note. If more time has passed, send a short follow-up in case your original message or our reply was caught by a spam filter. A polite reminder is always welcome and usually resolves it.
Whatever brought you to this page, thank you for considering reaching out. Your questions keep us sharp, your corrections keep us accurate, and your ideas keep the site growing in the right direction. Whenever you are ready, email us at samadly728@gmail.com, and a real member of the team will get back to you. We are glad you are here, and we look forward to hearing what is on your mind.
